Anti-Money Laundering (AML) & Compliance Policy

1. Introduction & Purpose

MH Crown Enterprise (“mhcrownent.com”, “the Company”, “we”, “us”, or “our”) is committed to maintaining a secure, transparent, and compliant e-commerce environment. As a premium retailer of cosmetics, skincare, and beauty products, we actively implement measures to prevent financial crimes, credit card fraud, identity theft, and money laundering activities through our platform.

2. Risk Mitigation & Fraud Prevention

To ensure all transactions are legitimate, MHCrownEnt enforces the following strict operational protocols:

• Shipping & Billing Discrepancies: We monitor orders where the billing address or the name on the payment account (bKash, Nagad, Credit/Debit card) significantly differs from the shipping name and delivery address. High-value orders with such mismatches may be flagged for manual review.

• Anti-Chargeback & Refund Fraud: Refunds are strictly processed back to the original payment method used during checkout. We do not issue cash refunds for digital or card payments to prevent bad actors from converting stolen card balances or mobile wallet funds into clean cash.

• Bulk Buying & Hoarding Limits: Sudden commercial-scale purchases of specific high-demand skincare or cosmetic lines by an individual account may be monitored or restricted to prevent unauthorized resale networks or the laundering of funds through physical inventory.

3. Identity Verification (KYC)

While standard retail purchases are processed automatically, MHCrownEnt reserves the right to request identity or payment verification under specific high-risk scenarios:

• Orders exceeding an unusual monetary threshold.

• Multiple rapid orders placed within a short window using different mobile financial service (MFS) accounts or credit cards to the same shipping address.

• Verification Requirements: If flagged, our compliance team may request a redacted copy of a government-issued ID (NID/Passport) or a confirmation SMS/receipt from the authorized payment channel before dispatching the products.

4. Suspicious Activity & Account Restrictions

We actively watch for the following red flags:

• Users inputting multiple incorrect card details or failed MFS PIN attempts consecutively during checkout.

• The use of suspicious temporary emails or anonymous proxy networks/VPNs at checkout. MHCrownEnt reserves the absolute right to cancel pending shipments, freeze user accounts, and withhold fulfillment if fraudulent intent is suspected.

5. Legal Cooperation & Data Retention

All transaction logs, delivery addresses, phone numbers, and IP addresses are securely retained in compliance with local e-commerce laws. In cases of confirmed financial fraud, stolen card usage, or MFS wallet scams, MHCrownEnt will fully cooperate with law enforcement authorities and payment gateway partners by providing all requested system logs and user data.

6. Contact Information

For any compliance-related questions, or if you suspect your payment credentials were used unauthorized on our site, please contact us at:

• Company Name: MH Crown Enterprise

• Website: mhcrownent.com

• Compliance Support Email: [email protected]